Peninsula Creative Return and Refund Policy Thank you for shopping with us! There are no refunds or returns on any custom design projects once they hit production and deliverables sent, there is no way to go back on this as cost has been incured. This is why the proofing phase is very important. We do offer refunds or exchanges on merchandise and apparel within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Eligibility for Refunds and Exchanges: Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, sale items cannot be refunded. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: returns@peninsulacreative.co and send your item to: 3594 NW Byron Street Suite 101 Silverdale, WA 98383. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at 360-286-6898.
